Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. We provide fast, practical assistance via live chat, email and phone so you can sort deposits, withdrawals, KYC and gameplay queries without delay. If you need help setting limits, making a withdrawal or reporting a technical fault, contact us and an adviser will guide you through the next steps.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, response within minutes, KYC help available) |
| General enquiries | [email protected] (billing and account enquiries; reply within 24 hours) |
| Affiliate enquiries | [email protected] (partner team, onboarding details, commission queries and tracking) |
| Phone | +44 20 7310 4826 (UK line, same-day callbacks available) |
| Working hours | Mon-Fri, 09:00-18:00 (English support; other languages limited hours) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details, your account ID, and any relevant attachments. Providing full information helps us process your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day via live chat or email. More complex cases such as KYC checks, payment investigations or disputed transactions may take longer depending on their nature and the verifications required. We’ll keep you updated at every step and escalate urgent issues to ensure timely resolution.
Feedback
Your feedback matters. Share suggestions, ideas or issues you spot to help us improve the site. We read every message carefully and use player input to refine promotions, navigation and support. To get in touch, email [email protected] or use the feedback form on the site. We review common suggestions and make changes to improve the experience for everyone.